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Field Service Engineer

Veolia WTS Italy srl

You will work in multinational environment to develop a detailed understanding of our products, services, projects, customers and culture.

We will provide a structured program during which you will attend a series of online and face to face training sessions which will focus on developing your interpersonal and leadership skills. We will combine this with relevant technical training and provide you with a coach, mentor and assignment manager to provide a truly developmental experience.

Our Leadership in Practice sessions will provide you with the opportunity to learn from the successes and learning experiences of our European executives and senior business leaders.

As a Field Service Engineer or Field Service Representative (FSR) you will be responsible for providing on-site technical customer service. This position will include chemistry tests, chemical feed and control equipment maintenance, chemical inventory management, technical recommendations, and written service reports. This is a customer facing position.


Ensure compliance with all aspects of safety on the job – including the operation and maintenance of an assigned company vehicle – and comply with all Suez Environmental, Health and Safety (EHS) policies and Italian laws

Install and service chemical feed and water treatment and chemical feed equipment at designated locations

Act as technical consultant and liaison with customer management and technical counterparts

Perform water analysis and/or collect samples for preparation, labeling and shipment to designated laboratory for analysis

Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels

Conduct preventative maintenance and calibrates feed pumps, controllers, feed rate charts and maintain log sheets

Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis

Travel to customer sites and perform preventive maintenance and related services

Troubleshoot and repairs pumps, instruments and control panels. Calibrate feed pumps, controllers, feed rate charts and maintains log sheets. Conduct preventative maintenance on chemical feed pumps, controllers and instrumentation.

Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need

Work frequently in a heavy industrial environment requiring use of Personal Safety Equipment and exposure to noise, dust, chemicals and other similar irritants typical of those found in refinery, chemical plants, power plants, etc…

Optimize system performance

Drives Value Generation Plan on assigned customer

Responsible for efficient week planning, service optimization & time spend vs contract

Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment.